Savings FAQs

If you lose your passbook you will need to notify us immediately. We will need you to complete a missing passbook form. There is a £5 charge for a duplicate passbook, however if it is a children’s account, an ISA or you have reported your passbook stolen and have a valid crime reference number we will waive this charge. Identification will be required before we can provide a duplicate passbook. For more information you can call us on 0121 557 2551, visit one of our branches or complete our online form.

Withdrawals by a third party are only allowed where you have registered a third party mandate. To do so, please call us on 0121 557 2551, visit one of our branches or complete our online form.

We may also allow third party withdrawals in exceptional circumstances, even when a third party mandate has not been registered. To discuss this, please call us on 0121 557 2551, visit one of our branches, or complete our online contact form.

The most you can withdraw each day without giving us notice is:

• £500 by cash; and
• £20,000 by cheque.

Higher amounts can be made available. You must give at least two days' notice, with a maximum limit of £2,500 cash per day.

You can give notice by calling 0121 557 2551, in person in one of our branches or by completing our online form. You'll need to let us know how much you would like to withdraw, when you'll be collecting it and what branch you'll be withdrawing from.

The sort code and account number for your savings account can be found inside the cover of your passbook and stated below:

Sort Code: 20-27-33
Account Number: 70885096
Reference: Your personal account number which is located on the inside cover of your passbook.

How to find sort code in IBAN number
You can find your 6-digit sort code contained within your IBAN number. To find out what your IBAN number is, simply contact us on 0121 557 2551.

We allow withdrawals against a cheque six banking days after it has been deposited. If a cheque is paid in on a Saturday then the period of six banking days will start on the following Monday.

Non banking days include Saturdays, Sundays and Bank Holidays. You should note that cheques normally become out of date after six months.

If you move house you'll need to complete a customer amendment form to notify us of your change of address. We'll also need you to provide documentary proof of your new address.

You can post your amendment form to our Tipton Head Office or deliver it in person to any of our branches. If you post the form, your proof of your new address must be certified. Details of who can certify documents can be found on our acceptable identification page.

We accept coins provided they are sorted and bagged before being taken to a branch. Coin bags are available from any of our branch offices. The maximum that we will accept is five full bags of the appropriate value of coin. This means any five bags from the following:

• £20 of £2 or £1 coins, not mixed;
• £10 of 50p or 20p coins, not mixed;
• £5 of 10p or 5p coins, not mixed; and
• £1 of 2p or 1p coins, not mixed.

You can open a savings account at any of our branches, no appointment is needed. Alternatively, you can post us a fully completed application form and a cheque made payable to yourself to our Tipton Head Office.

We have access to credit reference agency databases which in the majority of cases will allow us to prove your identity and address without the need for paper-based identification. However, if we do require further proof we will let you know. Please click here to see our list of acceptable identification.

If you would like to open an ISA with us we will require your National Insurance number.

We will accept transfers in to our ISAs from other ISA providers. We do not allow partial transfers of the current tax year subscriptions, however previous tax year subscriptions can be transferred in full or part. If you wish to transfer an existing ISA, please complete our ISA Transfer In Form and post it to us at 70 Owen Street, Tipton, DY4 8HG.