Useful documents for mortgage customers

We would highly recommend the Tipton and Coseley Building Society. They not only provide professional and efficient financial services, but their ethos provides approachable and person-centred customer care, which is rare to find.

They take great care to listen and understand your mortgage needs. We appreciated their personal service because you speak to the same adviser every time, getting to know who you are dealing with, which helps to make the mortgage application feel smoother. This personal approach helps you to feel safe in the knowledge you receive from them and it also helps you to gain confidence when choosing financial products to suit your needs.

We've leant so much about mortgages in the time we have been with them. They are a pleasure to deal with and nothing is too much trouble, even when your house move doesn't always quite go to plan! Having access to this kind of understanding and flexibility is really helpful because there will always be some challenges arise when moving home and customer care qualities can help to make it feel far less stressful.

We have made several home moves, and each time we have decided to stay with the Society because of their staff, products and service really are exceptional!

Originally, I was recommended to use T&C by Homebuyers Helpline (now merged with another company). Mortgaging a property can be an anxious time, but the whole process was smooth and professional. Since I have increased my borrowing, arranged through Craig, one of your Advisers, he has given an excellent, professional and speedy service through a very thorough process.

Unexpectedly, I have had an offer I could not refuse on my property even though it was not on the market. So now Craig is reviewing and helping the process of porting my mortgage to a new property I have had an offer accepted on. I am awaiting a decision on the application which again is being dealt with by a very pro-active Craig!

"When I was looking for my mortgage I wanted a lender who was reputable and trustworthy. I was recommended to Tipton & Coseley by a member of the family.

"When I visited the Tipton for the first time I sat down with a Mortgage Adviser who listened to my needs and recommended a suitable product for me, they were very friendly and had a personal approach which gave me peace of mind as I knew I was being provided with a trustworthy service.

"I stay with the Society as they always offer me good rates and excellent customer service. I have always been provided with steady support and the Society helped me through some sensitive situations with comfort and help. You soon get to know the people you are dealing with, which helps to take the stress out of your mortgage.

"I always recommend the Society to my friends and family and will do in the future, I know many people have taken me up on my recommendation and have been equally as happy as I am."