Contact us

Live chat

We have a live chat available on all Intermediary website pages, managed by our Telephone Business Development Managers, meaning you'll never speak to a robot! To check if live chat is available, please look for a small pop up in the bottom right corner titled 'can we help?'. 

New business enquiries 

If you're at the decision in principle stage of your application, or looking to place a case with us, please call our Business Development Team on 0121 521 4000 who can assist. Alternatively, you can email newbusiness@thetipton.co.uk.

How do I get an update on my case?

If you've submitted a full application, you can call our team on 0121 521 4078 who'll be happy to help. Alternatively, you can email mortgagedepartment@thetipton.co.uk. 

Product transfer

If you're looking to complete a product transfer for an existing borrower, please click here to view our step by step process. You can call our team on 0121 521 4088 or email rateswitch@thetipton.co.uk. 

*Calls from landlines are charged at the standard rate. Calls from mobiles may vary.