Over 80% of customers find us easy to do business with
Exploring our processes and customer service shows how over 80% of respondents find our processes easy to work with
Customer Stories
See what our customers say about us
See what our customers say
Our customers praise our knowledgeable colleagues
Many of our customers praise the value our friendly and knowledgeable colleagues add to their journeys
We listen to our customers
Through our easy feedback routes, we allow all customers easy ways to give us valuable feedback to help us improve the service our customers receive.
Mr and Mrs Hather, Mortgage Customers
We would highly recommend the Tipton and Coseley Building Society. They not only provide professional and efficient financial services, but their ethos provides approachable and person-centred customer care, which is rare to find. They take great care to listen and understand your mortgage needs.
We appreciated their personal service because you speak to the same adviser every time, getting to know who you are dealing with, which helps to make the mortgage application feel smoother. This personal approach helps you to feel safe in the knowledge you receive from them and it also helps you to gain confidence when choosing financial products to suit your needs.
We've leant so much about mortgages in the time we have been with them. They are a pleasure to deal with and nothing is too much trouble, even when your house move doesn't always quite go to plan! Having access to this kind of understanding and flexibility is really helpful because there will always be some challenges arise when moving home and customer care qualities can help to make it feel far less stressful.
We have made several home moves, and each time we have decided to stay with the Society because of their staff, products and service really are exceptional!
Our mortgage customer feedback
- 7/7
"When I was looking for my mortgage I wanted a lender who was reputable and trustworthy. I was recommended to Tipton & Coseley by a member of the family.
"When I visited the Tipton for the first time I sat down with a Mortgage Adviser who listened to my needs and recommended a suitable product for me, they were very friendly and had a personal approach which gave me peace of mind as I knew I was being provided with a trustworthy service.
"I stay with the Society as they always offer me good rates and excellent customer service. I have always been provided with steady support and the Society helped me through some sensitive situations with comfort and help. You soon get to know the people you are dealing with, which helps to take the stress out of your mortgage.
"I always recommend the Society to my friends and family and will do in the future, I know many people have taken me up on my recommendation and have been equally as happy as I am."
Mrs Main, Mortgage Customer - 7/7
"I have been with the Tipton & Coseley Building Society for as long as I can remember.
"When I visited the Tipton I sat down with Gail, a Mortgage Adviser, who listened to my needs and was aware of what I was looking for and from this she was able to explain all my options to me. What I like about the Tipton is that you are spoken to in plain English, there isn't loads of mortgage jargon, making it easy to understand. Gail is always very friendly and has a very personal approach.
"I stay with the Society as I always receive excellent customer service and I enjoy the personalisation and the sales process is never pushy or rushed. My experience with the Society has allowed me to get a mortgage I am happy with and I know they are only at the other end of the phone if and when I need them.
"I always feel in safe hands and know that the Society understands my needs, everyone is very approachable and friendly making having a mortgage as stress free as possible.
"I would definitely recommend the Society to my friends and family."
Miss Savell-Boss, Mortgage Customer - 7/7
Originally, I was recommended to use T&C by Homebuyers Helpline (now merged with another company). Mortgaging a property can be an anxious time, but the whole process was smooth and professional. Since I have increased my borrowing, arranged through Craig, one of your Advisers, he has given an excellent, professional and speedy service through a very thorough process.
Unexpectedly, I have had an offer I could not refuse on my property even though it was not on the market. So now Craig is reviewing and helping the process of porting my mortgage to a new property I have had an offer accepted on. I am awaiting a decision on the application which again is being dealt with by a very pro-active Craig!
Mrs A Smith, Mortgage Customer - 7/7
Laurence Spooner helped me when I applied for my original mortgage just after Covid - I have recently moved to a new property and for ease I moved my existing mortgage. He was outstanding from start to finish dealing with all issues with a jovial and supportive approach. He took the stress out of everything and helped by explaining what was required and what needed to be done. He is a superstar.
Ms Brown, Mortgage Customer
Our savings customer feedback
- 7/7
"When I was looking to open a savings account I wanted somewhere local that could keep my money safe and secure, so I could have peace of mind that my savings were being carefully looked after.
"I chose Tipton & Coseley because it is conveniently located for me and was recommended by a friend. When I went in one of the advisers sat down with me and listened to what I wanted for my savings and they then recommended a savings account that was suitable for me. I left feeling happy and at ease that my savings were securely deposited.
"I have been with the Tipton for over 20 years now and always will be, they give me everything I need from a building society and are always happy to help. I've never had any issues, and during my time with them the friendly approach and excellent service has never faltered.
"Their branches are a great place to visit, there is always a friendly member of staff on hand to help and listen to my needs. Whenever I'm there I'm dealt with quickly, on a one to one basis making each visit convenient and ideal.
"I have always recommended Tipton & Coseley to my family and friends and will continue to do so."
Mrs Cooke, Savings Customer - 7/7
"When I first joined Tipton & Coseley I was looking for somewhere safe and secure to save my money. I approached the Tipton as they are local and I’d heard they were a safe, family orientated building society.
"When I first visited them I sat down with one of their employees who listened to my needs. They gave me advice on what account would be best for me and I was given real peace of mind that my savings would be carefully looked after. I know there is always advice available should I need it and the staff at the Tipton are always there to let me know what is best for me.
"I have stayed with the Tipton ever since and I wouldn’t go anywhere else. Everyone who works there is always happy to help. The service you receive is excellent, and as a regular customer you get to know the branch staff so, unlike many other banks and building societies, going into a branch is like going to see family. The staff are really friendly and welcoming and always ask how I am and I feel like I can have a chat with them.
"I have recommended Tipton & Coseley to my family and friends many times and know that many have taken me up on the recommendation."
Mrs Thomson, Savings Customer - 7/7
I was a new customer of The Tipton and was somewhat apprehensive of the service I might receive from an organisation I did not know. I need not have worried.
The bond was opened on the same day they received the application and I received confirmation the next day. There was a nice personal letter from the Society, including a phone number to contact in case of a problem.
However, everything was in order and I am delighted with the service I received. I have dealt with many banks and building societies over the years and yours sets the standard of service.
Ms P, Savings Customer - 7/7
I am so pleased with the Tipton, personalised service, always prompt, super easy to use online/apps and a really competitive rate of interest. I can't recommend more highly.
Mr Jules, Savings Customer