Accessibility

Originally, I was recommended to use T&C by Homebuyers Helpline (now merged with another company). Mortgaging a property can be an anxious time, but the whole process was smooth and professional. Since I have increased my borrowing, arranged through Craig, one of your Advisers, he has given an excellent, professional and speedy service through a very thorough process.

Unexpectedly, I have had an offer I could not refuse on my property even though it was not on the market. So now Craig is reviewing and helping the process of porting my mortgage to a new property I have had an offer accepted on. I am awaiting a decision on the application which again is being dealt with by a very pro-active Craig!

We would highly recommend the Tipton and Coseley Building Society. They not only provide professional and efficient financial services, but their ethos provides approachable and person-centred customer care, which is rare to find.

They take great care to listen and understand your mortgage needs. We appreciated their personal service because you speak to the same adviser every time, getting to know who you are dealing with, which helps to make the mortgage application feel smoother. This personal approach helps you to feel safe in the knowledge you receive from them and it also helps you to gain confidence when choosing financial products to suit your needs.

We've leant so much about mortgages in the time we have been with them. They are a pleasure to deal with and nothing is too much trouble, even when your house move doesn't always quite go to plan! Having access to this kind of understanding and flexibility is really helpful because there will always be some challenges arise when moving home and customer care qualities can help to make it feel far less stressful.

We have made several home moves, and each time we have decided to stay with the Society because of their staff, products and service really are exceptional!

"When I first joined Tipton & Coseley I was looking for somewhere safe and secure to save my money. I approached the Tipton as they are local and I’d heard they were a safe, family orientated building society.

"When I first visited them I sat down with one of their employees who listened to my needs. They gave me advice on what account would be best for me and I was given real peace of mind that my savings would be carefully looked after. I know there is always advice available should I need it and the staff at the Tipton are always there to let me know what is best for me.

"I have stayed with the Tipton ever since and I wouldn’t go anywhere else. Everyone who works there is always happy to help. The service you receive is excellent, and as a regular customer you get to know the branch staff so, unlike many other banks and building societies, going into a branch is like going to see family. The staff are really friendly and welcoming and always ask how I am and I feel like I can have a chat with them.

"I have recommended Tipton & Coseley to my family and friends many times and know that many have taken me up on the recommendation."

I was a new customer of The Tipton and was somewhat apprehensive of the service I might receive from an organisation I did not know. I need not have worried.

The bond was opened on the same day they received the application and I received confirmation the next day. There was a nice personal letter from the Society, including a phone number to contact in case of a problem.

However, everything was in order and I am delighted with the service I received. I have dealt with many banks and building societies over the years and yours sets the standard of service.