Sales & Marketing Administrator (12 Month FTC)

We are looking for someone to support the Sales & Marketing team by provide administrative support to our Direct Mortgage, Retention, Marketing & Intermediary teams assisting the department in achieving our objectives.

Salary: £23,200 per annum
Location: Head office based in Tipton
Contract: 12 month Fixed Term Contract (FTC)
Hours: Monday to Friday 9am – 5pm

In this role you will:

• Provide administrative support across the Sales & Marketing department by completing routine tasks for Direct Mortgage team, Retentions team, Marketing team & Intermediary team.
• Have a right first-time approach consistently producing accurate work and taking ownership of assigned task.
• Complete general administrative duties to support the Sales & Marketing department, including answering the telephone, photocopying, scanning and printing.
• Support the product change process including preparation and reprinting of literature.
• Supply weekly marketing stationery orders to the branches.
• Support the implementation of both the Society’s new business and business retention strategy to ensure (where appropriate) product mailings are issued correctly and in accordance with Society policy.
• Ensure Rate Switch documentation is sent to our customers & brokers, accurately and in a timely manner.
• Demonstrate initiative, flexibility and responsibility for your own actions, deadlines, and targets.
• Be well organised, resourceful, and flexible with the ability to work under pressure both independently and across multiple teams within the department.
• Ensure the Sales Team MI is accurate and up to date, in order to monitor targets accordingly.
• Help identify process and efficiency enhancements, evaluate, and implement where possible.
• Consistently provide exceptional customer service and support to our customers.
• Maintain a consistent high level of quality of work with record keeping and administration.
• Maintain up to date knowledge of procedures, processes, products and regulatory legislation.
• Understand risk associated within processes and how this impacts you and our customers.
• Maintaining clear audit trails within customer records of actions undertaken.

To be successful you will have/be:

• A minimum of 5 GCSE grades 9 to 4 / A* to C (or equivalent) including Maths and English.
• Excellent listening, written and verbal communication skills.
• Strong attention to detail.
• Excellent administrative skills, and PC skills, covering Microsoft Office suite of products.
• Able to follow and work to procedures and instructions to produce accurate and thorough work.
• Able to work as part of a team and contribute to the team effort and objectives.
• Ability to provide excellent customer service and to embrace the Society’s values.
• Excellent time keeping and attendance.
• Able to adopt flexible working patterns, to ensure all Society deadlines are met.
• Ability to work on own initiative, engage with others and be a team player.
• Focused individual with an approachable, friendly disposition using discretion always.
• Organisation and workload management/prioritisation skills.

Why join us at the Tipton?

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks, and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered. 

Other benefits include:

• 25 days’ (pro rata) annual leave plus public bank holidays
• Staff annual discretionary bonus scheme
• Pension contribution
• Life assurance of 4 x basic salary
• Private Healthcare*
• Permanent Health Insurance*
• Health Cash Plan
• Access to internal Mental Health First Aiders
• Access to a Wellbeing hub and Employee assistance programme
• Celebration days
• Volunteering opportunities
• Benefit Hub subscription: giving access to a wide range of discounts across many different sectors 
• Free parking

*Access subject to length of service requirement

Applications: If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Friday 28th March 2025.

To view our Recruitment Privacy Notice, please click on the link below: https://www.thetipton.co.uk/media/2049/recruitment-privacy-notice.pdf

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work. Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.