Part time customer service advisor

We are looking for someone who will provide excellent customer service through our branch network, promoting our products and services, whilst identifying opportunities to drive process efficiency to benefit the Society and our customers.

Salary: £22,200 per annum (pro rata)
Location: Head office based in Tipton, with branches located in Coseley, Bilston and Sedgley, flexibility is required to work at any of our branches
Hours: Part-time position working Monday to Friday between 8.45am and 2.30pm together with 2 out of 3 Saturdays between 8.45am and 12.00 noon

In this role you will:

• Provide excellent customer service, embracing the principles of Treating Customers Fairly, and our values.
• Produce high quality and accurate work including all cashiering functions and standing data.
• Make a significant contribution to our retail savings, actively seeking new funds and retaining existing funds through conversations with customers.
• Make a significant contribution to our Mortgage and Protection referral targets.
• Take responsibility for your own actions, deadlines and targets, ensuring good customer outcomes.
• Be well organised, able to show initiative and resourcefulness and be a flexible team player with an ability to work under pressure both in a team and independently.
• Adopt a positive approach towards customers and colleagues.

To be successful you will have:

• Good communication skills, both written and oral with a mature, credible and comfortable approach dealing with all third parties and colleagues.
• A right first-time approach with a desire to demonstrate accountability and ownership through completion of tasks in a timely and accurate manner.
• A good understanding of what a customer service advisor role within a financial organisation entails.
• Ideally hold a full UK driving licence

Qualifications & Experience:

• 5 GCSE’s at grades 9 to 4 (A* to C, or equivalent) including Maths and English.
• Previous experience of working in a customer service environment, preferably in a similar role.
• Good computer skills to enable you to use a variety of different systems and software, including Microsoft Office.

Why join us at the Tipton?

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks, and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers.  Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Other benefits include:

• 25 days’ (pro rata) annual leave plus public bank holidays
• Staff annual discretionary bonus scheme
• Pension contribution
• Life assurance of 4 x basic salary
• Private Healthcare*
• Permanent Health Insurance*
• Health Cash Plan
• Access to internal Mental Health First Aiders
• Access to a Wellbeing hub and Employee assistance programme
• Celebration days
• Volunteering opportunities
• Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
• Free parking

*Access subject to length of service requirement

Applications: If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Wednesday 26 February 2025.

To view our Recruitment Privacy Notice, please click on the link below:
https://www.thetipton.co.uk/media/ff0nmlup/privacy-notice-recruitment.pdf

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work.  Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.